Usage-Based Costs & Fair Use Policy

LeadMaite is designed to keep your costs predictable, transparent, and fully under your control. This page explains what is included in your monthly subscription, what is billed based on actual usage, and how we protect you with our Fair Use Policy.

Last updated: 17 January 2026

How LeadMaite bills you

LeadMaite combines a simple subscription with transparent usage-based billing for communication and infrastructure services that carry a per-message or per-minute cost.

You only pay for what you actually use, and you can set limits, alerts, and approvals so you stay in control of your spend.

  • Included in subscription: access to the LeadMaite platform, pipelines & CRM, contact management, forms, calendars, basic reporting, standard automation builder, user seats (as per your plan), and core integrations.
  • Usage-based items: phone calls, SMS/MMS, WhatsApp messages, certain email sending volumes, AI features, premium automation tasks, and other third-party pass-through services.
  • Fair Use Policy: our plans are designed for legitimate business use. We may limit or review activity that is abusive, fraudulent, or significantly beyond typical usage patterns.

Wallet Balance and Transaction Dashboard

LeadMaite combines a simple subscription with transparent usage-based billing for communication and infrastructure services that carry a per-message or per-minute cost.

What’s included vs. what is usage-based

The lists below are general guidelines. Your specific plan, add-ons, and regional providers may affect what is included. Your subscription agreement or pricing page always prevails.

Included in your monthly subscription depending on plan

  • Platform access, workspaces, and user seats (up to the limits of your plan).
  • CRM, pipelines, contact and deal management.
  • Forms, landing pages, calendars, and booking workflows.
  • Automation builder, workflows, and standard triggers/actions not tied to paid third-party usage.
  • Core reporting, dashboard views, and activity history.
  • Standard integrations and APIs where LeadMaite does not incur per-transaction provider costs.
  • Security, backups, product updates, and support as defined in your plan.

Usage-based & metered services

  • Phone numbers, inbound and outbound voice calls (per minute, per country/destination).

  • SMS and MMS messages (per message segment, per country/destination).

  • WhatsApp conversations and templates (as billed by WhatsApp/Meta and our messaging provider).

  • AI features such as AI copy generation, call summaries, conversation analysis, and smart replies, where the underlying models are billed per token or request.

  • Premium workflow steps that require a paid third-party API or infrastructure component.

  • Any other feature specifically labeled as usage-based, metered, or pay-as-you-go in your pricing plan.

Note: Usage-based items are typically charged at cost+ or pass-through pricing from our carriers and infrastructure providers, plus applicable taxes and fees.

Channel-specific usage pricing

LeadMaite uses transparent, pass-through style pricing where possible. Actual rates can vary by country, carrier, message type, and provider. The ranges below are examples only and do not replace the live pricing displayed inside your account.

Important: When provider rates change, we may update your per-unit pricing accordingly. We will always aim to provide advance notice of material changes where commercially reasonable.

Phone & Voice Calls

What is billed: phone numbers, inbound and outbound call minutes, call recordings, and certain call-related add-ons (e.g., transcription, call tracking).

How pricing works: Per-minute rates differ by country and call type (local, toll-free, mobile, international). Phone number rental is typically a fixed monthly fee per number.

Examples (illustrative only): local numbers from $1–$2/month per number; call minutes from $0.01–$0.03/min within the same country. Actual rates vary and are shown in your account.

SMS & MMS Messaging

What is billed: outbound SMS/MMS and, where applicable, inbound SMS/MMS messages. Long messages may count as multiple segments.

How pricing works: Per-message rates differ by country, carrier, and message type (standard, toll-free, short code, registered sender IDs). Regulatory fees may apply.

Examples (illustrative only): outbound SMS within the U.S. from $0.007–$0.02 per segment; MMS from $0.02–$0.04 per message. Actual rates are shown inside LeadMaite.

Email Sending

Included: many plans include a monthly block of email sends suitable for typical marketing and transactional use.

Usage-based: emails sent beyond included limits, or via premium deliverability add-ons, are charged per 1,000 emails ("per thousand" pricing).

WhatsApp Messaging

What is billed: WhatsApp conversations and templates as defined by WhatsApp/Meta, plus any carrier or provider fees.

How pricing works: usually per-conversation or per-template session pricing defined by WhatsApp, and may differ by country and conversation type (marketing, utility, authentication, service).

AI & Automation Extras

What is billed: AI-powered features such as content generation, summaries, scoring, intent detection, and smart replies that rely on third‑party AI models.

How pricing works: typically per token, per request, or per analyzed conversation. We aggregate this into simple per‑unit or per‑feature charges visible inside your billing dashboard.

Billing transparency & your cost controls

LeadMaite is committed to honest, fair pricing. We show you what you are spending, where you are spending it, and give you tools to stay in control.

  • Real-time usage views: monitor per-channel usage and estimated charges from inside your account.
  • Spending alerts: configure notifications when you reach custom thresholds.
  • Hard limits: optionally cap certain channels or campaigns to avoid unexpected overages.
  • Pre-approval of changes: we will not silently add new paid usage items to your account without clear disclosure.
  • Downloadable history: export invoices and usage records for compliance and internal review.

Your responsibilities

You are responsible for monitoring usage in your account, configuring limits and alerts appropriately, and ensuring that your team uses LeadMaite in line with your budget, internal policies, and all applicable laws.

If an integration, automation, or external system triggers high volumes of messages or calls, you remain responsible for the resulting usage charges unless otherwise agreed in writing.

Fair Use Policy

LeadMaite’s plans are designed for good-faith, legitimate business use. To protect our customers, infrastructure, and provider relationships, we may review and limit activity that appears abusive or anomalous.

  • We may temporarily pause or throttle activity that threatens platform stability or violates provider rules (e.g., spam, illegal content, prohibited marketing practices).
  • We may require additional verification, agreements, or dedicated pricing for unusually high or specialized traffic (e.g., large-scale bulk messaging, high-risk verticals).
  • We may suspend or terminate services that clearly violate our Terms of Service, Acceptable Use Policy, or applicable law.
  • We may adjust included limits or introduce new safeguards if we observe sustained behavior that significantly exceeds typical or intended use patterns for a given plan.

Provider cost changes

Our usage-based pricing depends on third-party providers (e.g., telecom carriers, messaging platforms, email infrastructure, AI model providers). These providers may change their fees, add regulatory surcharges, or modify their billing models.

When that occurs, LeadMaite may update your per-unit pricing to reflect those changes. We will strive to provide reasonable notice of material changes where possible, but certain changes may take effect immediately if imposed without prior notice to us.

Legal & safety disclaimers

This Usage Cost & Fair Use Policy is for convenience only and is not a legal guarantee of pricing, availability, or specific features. Your binding terms are set out in your Order Form, Master Subscription Agreement, and any applicable addenda.

Nothing on this page constitutes legal, financial, or compliance advice. You are responsible for obtaining your own advice and for using LeadMaite in compliance with applicable laws (including marketing, privacy, and telecommunications rules).